"Best Practices" for the Print-on-Demand Industry

Once upon a time I published a book via print-on-demand (POD), and I'm still occasionally asked to provide advice to others considering that route for their work. I'd recommend that anyone evaluating various POD companies read through this article on "best practices." The article's author is Angela Hoy, who certainly has a vested interest in promoting her own company (Booklocker.com). Still, there's no denying that much of what she says in this article--apparently the first in a series--is valid. For example, POD publishers "should never, ever, ever claim ownership of files that authors have paid them to produce." And companies should not "upsell authors on services they can get themselves for less or free." This is an article to bookmark and reread.